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Home > Services > Training > Customer Services

Customer Services

Customer Services

Ovation is passionate about helping your staff deliver the very best in customer care. Naturally we can plan your course around your specific needs but generally a good customer-care course should include the following content:

  • Why the customer is important to you
  • The lifetime value of your customer
  • The changing needs of your customer
  • The buying behaviour of your customer
  • How to approach your customer
  • How to talk to your customer
  • How to meet their needs
  • How to handle complaints
  • How to develop a customer-services policy